Customer Service Manager - Healthcare/Life Science

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Location

서울특별시 / Seoul City

Job type

Permanent

Salary

Service Provided by

Adecco Korea

1> OTC Process / Logistics / Quality Management

2> People Manager

3> Professional Experience in Medical Device Company

Job Title

Customer Service Manager

Location

서울, 강남

About our Client

Medical Devices and Equipment Manufacturing, MNC, the US

Responsibilities

Responsible for order processing in line with company quality and ethical standards.

Provide excellent customer service, ensuring customer satisfaction and coordinating sales activities.

Collaborate closely with stakeholders such as Commercial, Customers, RAQA, EA & APAC teams, Finance, IT, and more.

Requires extensive experience and knowledge in logistics, inventory management, ERP, and project management.

Key metrics include order entry accuracy, OTIF, and billing accuracy.

Experience

Over 12years experience in customer service team and minimum 2-year supervisor roles

Experience in medical devices is preferred.

Strong English communication skills, both written and spoken.

Effective communication skills to manage internal and external customer needs efficiently.

Ability to handle diverse problems by quickly analyzing and verifying data and history.

Advanced troubleshooting and multitasking abilities.

Proficient in data analysis.

Education

N/A

Contact

Victoria Lee, Consultant

02-6200-9769

victoria.lee@adecco.com

The Unique Expertise of Adecco

Strong Client Relationship, Data-Driven Process
Interpersonal Process Management, 70 Years of Experience

Adecco is acting as an Employment Business in relation to this vacancy.
Apply with The Adecco Group, an Equal Opportunities Employer.

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Reference number

JN -082024-132837

Date Posted

11/09/2024 4:48:00 PM

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- You have the right to refuse the collection and use of your personal information as stated above. However, if you refuse the collection and use of personal information, you cannot subscribe for the online membership of Adecco Korea nor receive various benefits, including recruit information, provided by Adecco Korea.

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Recipient(Contact Info.)	Location of Recipient	Purpose of Use	Transferred Items	Period of Retention and Use
Of the companies recruiting via Adecco Korea, those for which a member applies for employment (to be confirmed at the time of application)	Korea, etc. (to be confirmed at the time of application)	To determine whether to employ a member or not	Name, email address which a recruiting company requests for determining employment	Until employment is determined

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You have the right to refuse the transfer of personal information to a third party as stated above. However, if you refuse the transfer of personal information to a third party, you cannot subscribe for the online membership of Adecco Korea nor receive various benefits, including recruit information, provided by Adecco Korea.

I agree to the transfer of personal information to a third party as above.

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You have the right to refuse the transfer of personal information to overseas as stated above. However, if you refuse the overease transfer of personal information, you will be unable to subscribe to the online membership of Adecco Korea or receive various benefits, including recruitment related information, provided by Adecco Korea.

I agree to the overseas transfer of personal information as above.

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During the above retention and use period, your personal information collected upon your consent as above may be used for delivery of information on services or advertising information for profit, such as employment information or recruitment information, via SMS or email, or for other sales and marketing purposes. You have the right to refuse the collection and use of personal information for marketing purpose, but in such case you may not receive above information on services, employment information or recruitment information.

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- You have the right to refuse the collection and use of your personal information as stated above. However, if you refuse the collection and use of personal information, you cannot receive various benefits, including application for employment or customized recruitment information, provided by Adecco Korea.

I agree to the collection and use of personal information as above.

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- During the above retention and use period, your personal information collected upon your consent as above may be used for delivery of information on services or advertising information for profit, such as employment information or recruitment information, via SMS or email, or for other sales and marketing purposes. You have the right to refuse the collection and use of personal information for marketing purpose, but in such case you may not receive above information on services, employment information or recruitment information.

I agree to the collection and use of personal information for marketing purpose as above.

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Recipient (Contact Info.)	Location of Recipient	Purpose of Use	Transferred Items	Period of Retention and Use
Of the companies recruiting via Adecco Korea, those for which a member applies for employment (to be confirmed at the time of application)	Korea, etc. (to be confirmed at the time of application)	To determine whether to employ a member or not	Information as registered and specified by members on resume which a recruiting company requests for determining employment	Until employment is determined

I agree to the transfer of personal information to a third party as above.

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Transferred Items
- Information as registered and specified by members on resume which an overseas recruiting company requests for determining employment
Country to be Transferred
- Country where recruiting company is located (members may confirm at the time of application through recruit information section)
- Adecco APAC Branch (Hong Kong, Malaysia, Singapore, Thailand, Taiwan, Vietnam)
Date and Method of Transfer
- If a member applies for employment at an overseas recruiting company, his/her personal information will be encrypted through a secure server and transferred to the data server of the overseas recruiting company via communication network.
- If a member agrees to provide personal information, his/her personal information will be transferred through the Adecco internal system.
Name of Transferee and Contact Information of the Person-in-Charge of Transferred Information
- To be confirmed at the time of application through recruit information section
Transferee's Purpose of Use and Period of Retention and Use
- To determine whether to employ the member. Retention and use until employment is determined.

You have the right to refuse the transfer of personal information to overseas as stated above. However, if you refuse the overease transfer of personal information, you will be unable to subscribe to the online membership of Adecco Korea or receive various benefits, including recruitment related information, provided by Adecco Korea.

I agree to the overseas transfer of personal information as above.

Your Life-Long Career Partner, Adecco.

What to do next?

Customer Service Manager

1> OTC Process / Logistics / Quality Management

2> People Manager

3> Professional Experience in Medical Device Company

The Unique Expertise of Adecco

지원할지 망설여지나요? 위의 연락처로 아데코 컨설턴트와 직접 상담 받아보세요.

Interested in this job?

Similar Jobs

Your Life-Long Career Partner, Adecco.

What to do next?

Customer Service Manager

1> OTC Process / Logistics / Quality Management

2> People Manager

3> Professional Experience in Medical Device Company

The Unique Expertise of Adecco

지원할지 망설여지나요? 위의 연락처로 아데코 컨설턴트와 직접 상담 받아보세요.

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