CS Agent - Admin/Secretarial

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Location

서울특별시 / Seoul City

Job type

Permanent

Salary

Service Provided by

Adecco Korea

1> Klook [클룩트래블테크놀러지], 글로벌 OTA - CS Agent 정규직 채용 (신입 지원 가능)

2> 여행 숙박,액티비티 등 일반 인바운드

3> CS경력자 우대, 신입 지원 가능, 효과적인 커뮤니케이션 능력 보유자

Job Title

Klook [클룩트래블테크놀러지] 정규직 CS Agent 채용

Location

1호선 서울역, 서울스퀘어 건물

Key Responsibilities

• 인커밍 콜, 이메일 고객 문의 처리 (인바운드)

• 여행 숙박,액티비티 등 일반 인바운드

• 모든 고객 문의를 회사의 프로세스 및 절차에 따라 해결

Key Requirements

• 여행, 항공, 숙박, 액티비티 등 관련 CS 경험자 우대

• 고객중심 마인드셋 보유자, 효과적인 커뮤니케이션 능력 보유자

What’s on Offer

근무시간 : 주 5일, 하루 8시간 근무 (Shift 근무/매월 스케쥴링 사전 업데이트)

근무장소 : 위워크 서울스퀘어 (서울역 연결)

급여조건 : 정규직 내규 및 협의 (최종연봉 & 희망연봉 기재 필수)

복리후생 : 내부 Training 교육, 종합건강검진 연 1회 지원, 임직원 사용포인트, 4대보험, 연차휴가, 퇴직금(1년이상 근무 시), 경조금 등 기타내규

Contact

Justin Jeon

Phone 02-6200-9703

e-mail Justin.Jeon@adecco.com

Responsibilities

Experience

Education

The Unique Expertise of Adecco

Strong Client Relationship, Data-Driven Process
Interpersonal Process Management, 70 Years of Experience

Adecco is acting as an Employment Business in relation to this vacancy.
Apply with The Adecco Group, an Equal Opportunities Employer.

지원할지 망설여지나요? 위의 연락처로 아데코 컨설턴트와 직접 상담 받아보세요.

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Reference number

JN -082024-134170

Date Posted

20/09/2024 10:39:00 AM

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Consent to Mandatory Collection and Use of Personal Information

Collected Items
Purposes of Collection and Use
- User verification and personal identification pursuant to the use of membership services; confirmation of willingness to subscribe; confirmation of membership status; prevention of any fraudulent use of members and unauthorized use; and grievance handling including complaints
- Notification and contact for various issues including interview, recruitment notice, result of recruitment, etc.
- Performance of contracts relating service provision; settlement of charges on consulting and service provision; and offering contents including recruitment information
Period of Retention and Use
- In principle, your personal information will be used until your withdrawal from membership. Unless otherwise required by applicable laws and regulations to preserve your personal information, or there remains a need to use personal information even after your withdrawal, including the handling of grievance occurred before such withdrawal, we will destroy your personal information immediately upon your withdrawal from membership.
Right of Refusal and Disadvantages of Exercising Such Right
- You have the right to refuse the collection and use of your personal information as stated above. However, if you refuse the collection and use of personal information, you cannot subscribe for the online membership of Adecco Korea nor receive various benefits, including recruit information, provided by Adecco Korea.

I agree to the mandatory collection and use of personal information as above.

Consent to Mandatory Transfer of Personal Information to a Third Party

Recipient(Contact Info.)	Location of Recipient	Purpose of Use	Transferred Items	Period of Retention and Use
Of the companies recruiting via Adecco Korea, those for which a member applies for employment (to be confirmed at the time of application)	Korea, etc. (to be confirmed at the time of application)	To determine whether to employ a member or not	Name, email address which a recruiting company requests for determining employment	Until employment is determined

Right of Refusal and Disadvantages of Exercising Such Right

You have the right to refuse the transfer of personal information to a third party as stated above. However, if you refuse the transfer of personal information to a third party, you cannot subscribe for the online membership of Adecco Korea nor receive various benefits, including recruit information, provided by Adecco Korea.

I agree to the transfer of personal information to a third party as above.

Consent to Mandatory Overseas Transfer of Personal Information

Transferred Items
- Name, email address, which an overseas recruiting company requests for determining employment
Country to be Transferred
- Country where recruiting company is located (to be confirmed at the time of application through recruiting information section)
- Adecco APAC Branch (Hong Kong, Malaysia, Singapore, Thailand, Taiwan, Vietnam)
Date and Method of Transfer
- If a member applies for employment at an overseas recruiting company, his/her personal information will be encrypted through a secure server and transferred to the data server of the overseas recruiting company via communication network.
- If a member agrees to provide personal information, his/her personal information will be transferred through the Adecco internal system.
Name of Transferee and Contact Information of the Person-in-Charge of Transferred Information
- To be confirmed at the time of application through recruit information section
Transferee's Purpose of Use and Period of Retention and Use
- To determine whether to employ relevant member. Retention and use until employment is determined.

You have the right to refuse the transfer of personal information to overseas as stated above. However, if you refuse the overease transfer of personal information, you will be unable to subscribe to the online membership of Adecco Korea or receive various benefits, including recruitment related information, provided by Adecco Korea.

I agree to the overseas transfer of personal information as above.

Consent to Optional Collection and Use of Personal Information for Marketing Purpose

During the above retention and use period, your personal information collected upon your consent as above may be used for delivery of information on services or advertising information for profit, such as employment information or recruitment information, via SMS or email, or for other sales and marketing purposes. You have the right to refuse the collection and use of personal information for marketing purpose, but in such case you may not receive above information on services, employment information or recruitment information.

I agree to the collection and use of personal information for marketing purpose as above. I do not agree to the collection and use of personal information for marketing purpose as above.

Consent to Collection and Use of Personal Information

Collected Items
- Facial picture, name, date of birth, contact information, contact method and address of residence
- Certification (type of certification or license, issuing authority and date of issuance) and foreign language ability (kind of language, fluency, name of examination and score or level)
- Matters regarding military service (military service status, reason for exemption, type of army, service period, branch and rank)
- Desired terms of employment (desired workplace, occupational group, industry and annual salary)
Purposes of Collection and Use
- Provision of various kinds of more effective and customized services, including recruitment information, employment agency, application for employment, etc.
- Determination on employment of members
Period of Retention and Use
- In principle, your personal information will be used until your withdrawal from membership. Unless otherwise required by applicable laws and regulations to preserve your personal information, or there remains a need to use personal information even after your withdrawal, including the handling of grievance occurred before such withdrawal, we will destroy your personal information immediately upon your withdrawal from membership.
Right of Refusal and Disadvantages of Exercising Such Right
- You have the right to refuse the collection and use of your personal information as stated above. However, if you refuse the collection and use of personal information, you cannot receive various benefits, including application for employment or customized recruitment information, provided by Adecco Korea.

I agree to the collection and use of personal information as above.

Consent to Collection and Use of Sensitive Information

Collected Items
- Educational background (year/month of entrance, year/month of graduation, school, major and graduation status), career data (workplace, position, responsible duties, work period, annual salary, reason for resignation and job description) and disability information
Purposes of Collection and Use
- Provision of various kinds of more effective and customized services, including recruitment information, employment agency, application for employment, etc.
- Determination on employment of members
Period of Retention and Use
- In principle, your sensitive information will be used until your withdrawal from membership. Unless otherwise required by applicable laws and regulations to preserve your sensitive information, or there remains a need to use sensitive information even after your withdrawal, including the handling of grievance occurred before such withdrawal, we will destroy your sensitive information immediately upon your withdrawal from membership.
Right of Refusal and Disadvantages of Exercising Such Right
- You have the right to refuse the collection and use of your sensitive information as stated above. However, if you refuse the collection and use of sensitive information, you cannot receive various benefits, including application for recruitment or customized recruitment information, provided by Adecco Korea.

I agree to the collection and use of sensitive information as above.

Consent to Collection and Use of Personal Information for Marketing Purpose

- During the above retention and use period, your personal information collected upon your consent as above may be used for delivery of information on services or advertising information for profit, such as employment information or recruitment information, via SMS or email, or for other sales and marketing purposes. You have the right to refuse the collection and use of personal information for marketing purpose, but in such case you may not receive above information on services, employment information or recruitment information.

I agree to the collection and use of personal information for marketing purpose as above.

Consent to Transfer of Personal Information to a Third Party

Recipient (Contact Info.)	Location of Recipient	Purpose of Use	Transferred Items	Period of Retention and Use
Of the companies recruiting via Adecco Korea, those for which a member applies for employment (to be confirmed at the time of application)	Korea, etc. (to be confirmed at the time of application)	To determine whether to employ a member or not	Information as registered and specified by members on resume which a recruiting company requests for determining employment	Until employment is determined

I agree to the transfer of personal information to a third party as above.

Consent to Overseas Transfer of Personal Information

Transferred Items
- Information as registered and specified by members on resume which an overseas recruiting company requests for determining employment
Country to be Transferred
- Country where recruiting company is located (members may confirm at the time of application through recruit information section)
- Adecco APAC Branch (Hong Kong, Malaysia, Singapore, Thailand, Taiwan, Vietnam)
Date and Method of Transfer
- If a member applies for employment at an overseas recruiting company, his/her personal information will be encrypted through a secure server and transferred to the data server of the overseas recruiting company via communication network.
- If a member agrees to provide personal information, his/her personal information will be transferred through the Adecco internal system.
Name of Transferee and Contact Information of the Person-in-Charge of Transferred Information
- To be confirmed at the time of application through recruit information section
Transferee's Purpose of Use and Period of Retention and Use
- To determine whether to employ the member. Retention and use until employment is determined.

You have the right to refuse the transfer of personal information to overseas as stated above. However, if you refuse the overease transfer of personal information, you will be unable to subscribe to the online membership of Adecco Korea or receive various benefits, including recruitment related information, provided by Adecco Korea.

I agree to the overseas transfer of personal information as above.

Your Life-Long Career Partner, Adecco.

What to do next?

CS Agent

1> Klook [클룩트래블테크놀러지], 글로벌 OTA - CS Agent 정규직 채용 (신입 지원 가능)

2> 여행 숙박,액티비티 등 일반 인바운드

3> CS경력자 우대, 신입 지원 가능, 효과적인 커뮤니케이션 능력 보유자

The Unique Expertise of Adecco

지원할지 망설여지나요? 위의 연락처로 아데코 컨설턴트와 직접 상담 받아보세요.

Interested in this job?

Similar Jobs

Your Life-Long Career Partner, Adecco.

What to do next?

CS Agent

1> Klook [클룩트래블테크놀러지], 글로벌 OTA - CS Agent 정규직 채용 (신입 지원 가능)

2> 여행 숙박,액티비티 등 일반 인바운드

3> CS경력자 우대, 신입 지원 가능, 효과적인 커뮤니케이션 능력 보유자

The Unique Expertise of Adecco

지원할지 망설여지나요? 위의 연락처로 아데코 컨설턴트와 직접 상담 받아보세요.

Interested in this job?

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